Gift CardsKershaw Limited Lifetime Warranty
Kershaw Knives from Kai USA Ltd. carry a limited warranty for the lifetime of the original owner, except when stated otherwise. We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. This warranty is void on products that have been modified in any way. Any product we determine to be defective will be repaired or replaced solely at our discretion. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. The Limited Lifetime Warranty does not apply to the TX Tool. No other warranties are implied or expressed other than what is specifically stated here. Kai USA Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification.
In addition to supporting our products with this warranty, we will be happy to sharpen your Kershaw knife for free when you send it in for warranty service.
We reserve the right to make changes to this warranty at our discretion and without notice.
Accidentally broke your Kershaw folder's blade?
Accidents happen. If you accidentally broke your Kershaw folding knife's blade, we have good news. We can replace your knife's blade for you, returning it to good working order for just $10. Simply send your knife in according to warranty instructions. We'll replace the blade for you and return it to you. Please note that we cannot replace fixed blade knives. Knives with XXXX on their blades are factory seconds and are not eligible for repair or replacement. We cannot replace blades for discontinued knives or limited-edition knives. Also note that replacement blades may or may not have the laser blade etching; in other words, a replacement blade may be entirely blank. Nevertheless, it is a genuine Kershaw blade. Kershaw blades that have broken due to a manufacturing defect will be replaced under warranty, free of charge, as always.
Kai USA Ltd., Kershaw Knives
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062
Kershaw reserves the right to change specifications, materials, or discontinue products at any time without notice.
FAQ's
Where do I ship my knife for warranty service?
Please see the Warranty Shipping Form Instructions and Form to send back any KAI-USA, LTD knives for warranty service. Please allow up to six weeks for processing, including delivery time. We will contact you if there will be any delay. We are not responsible for damage to or loss of items that are not properly packaged and shipped.
Please use a box. Padded envelopes are often ripped or torn open during the shipping process and your knife could be lost. Kershaw cannot be responsible for knives lost during shipping.
Knife Packaging Tips
Tip #1: Sheath or wrap fixed-blade knives and kitchen knives—If the knife has a sheath, place it in its sheath. If not, wrap it in several layers of newspaper or bubble wrap, making sure to fully cover the tip. If you are returning more than one knife, wrap each knife individually, and then wrap them all together so that they won't roll around in the box, possibly causing damage to the blades or handles.
Tip #2: Make sure folding knives are closed, then wrap the closed knife in several layers of newspaper or bubble wrap. If you wish to keep your original box, please do not send it in with your warranty shipment. All boxes sent in with warranty shipments will be recycled.
Tip #3: Fill your box with packing material—such as packing peanuts, bubble wrap, or newspaper. Place a layer of packing material in the bottom of your shipping box. Then place the knives on top of the filler and, finally, add another layer of filler on top of the knives.
Tip #4: Include a copy of your completed Warranty & Sharpening Request Form (and keep a copy for yourself). Then close and tape your box according to shipper recommendations.
Can I have my old knife back if you choose to replace it?
Unfortunately Kershaw cannot replace a knife and return the old one.
I shipped my knife to you for sharpening or repair. Have you received it yet?
We encourage you to ship via UPS or Fed-Ex as these companies automatically provide a tracking number. The tracking number allows you to easily verify your knife's arrival at our facility. If you prefer mailing the knife to us via the US Post Office, we suggest shipping via Express Mail® because this service also provides you with a tracking number for verification of the arrival of the package. (No other Post Office services offer step-by-step tracking.) Please note that Kershaw will not notify you of the arrival of your knife at our facility; having a tracking number from your carrier will enable you to check with your carrier to ensure your package’s arrival.
Can I have a part sent to me?
We can send you screws, pocketclips, torsion bars, safety lock sets, the pivot bolt and screws, and handle screws for USA-made and import knives. We cannot send blades, handle scales, liners, etc. If you need a blade, more than one part, or parts other than those we can ship, please send your knife in for warranty service. If you want us to ship you screws, a pocketclip, a torsion bar, a safety lock set, a pivot bolt and screws, or handle screws for your Kershaw knife, please contact us to request parts. Remember that parts are specific to each knife model, so please make sure the model number is included in your request for parts. You can locate the four-digit model number (for example, 1660) on the blade or handle.
Will Kershaw sharpen my knife?
Yes, we will happily sharpen any Kershaw knife for you. There is no cost for this service, aside from that of initially shipping the knife to our facility.
We sharpen every Kershaw knife sent in for warranty service as part of our normal procedure. (In fact, we will sharpen your Kershaw knife even if it doesn’t need warranty service. Please see below.) Please note that we can only sharpen and repair Kershaw knives.
If you live in the area, you may also bring your knives in for sharpening to our facility in Tualatin, Oregon. We can sharpen up to two knives while you wait; if you have more than two that need sharpening, they will be ready for you to pick up the next day.
How will I know if my knife is covered under warranty?
Please provide your phone number and/or email address on your Warranty Service Form. If there is any problem with your coverage, we will call you to discuss your knife. Otherwise, we will repair your knife within our usual turnaround time.
Do I include money for return shipping costs?
No, Kershaw does not charge for the return shipping costs. (You will have to pay for the initial shipping costs to them, however.) Please note that in order to keep their costs down so that they can continue providing warranty service free of charge, they will return your knife to you via the US postal service only. Kershaw cannot accommodate overnight or other special shipping requests.
Can I send my knife back to Kershaw for routine sharpening?
Yes, Keshaw will happily sharpen any Kershaw knife for you. There is no cost for this service, aside from that of initially shipping the knife to our facility.
Liability Disclaimer
Kershaw Knives are intended and sold for legitimate sporting and/or culinary purposes only. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Due to the complexity and constantly changing nature of these laws and regulations, it is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Kai USA Ltd., are solely responsible for any claims resulting from violation of these laws and/or regulations. Any use of these products other than cutting (such as prying or twisting) is considered misuse and abuse. Kai USA Ltd. is not responsible for any injuries or damages caused by misuse and/or abuse.
Warning!
Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Any use other than cutting (such as prying or twisting) is considered misuse and abuse—and will void your warranty. Kershaw Knives/Kai USA Ltd. is not responsible for any injuries resulting from misuse or abuse of the product.
Atlanta Cutlery Return Policy
Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order. Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.
*Please Note: We cannot accept returns on sharpened or personalized items (i.e. engraved) that are not defective. They may not be returned because of the customization that has been done to the product. Be sure when you order!
After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.